Warranty Policy

1. Warranty Coverage

Deluxe Containers warrants that containers sold are structurally sound, wind and water-tight, and free from major defects at the time of delivery, unless otherwise stated in writing.

2. Warranty Period

Warranty coverage may vary depending on the container type, condition, and product category. New, used, refurbished, reefer, and custom containers may each have different warranty terms.

3. What Is Covered

• Major structural defects
• Wind and water-tight integrity issues
• Door functionality issues caused by manufacturing defects
• Defects confirmed in writing by Deluxe Containers

4. What Is Not Covered

• Normal wear and tear
• Cosmetic dents, scratches, surface rust, or paint fading
• Damage caused by misuse, neglect, accidents, or improper placement
• Customer or third-party modifications
• Damage caused during relocation after delivery
• Weather, natural disasters, vandalism, or unauthorized repairs

5. Reefer Container Warranty

Refrigerated containers may include limited warranty coverage on the cooling unit if stated at the time of purchase. Warranty does not cover improper electrical connection, lack of maintenance, misuse, or power supply issues.

6. Inspection Upon Delivery

Customers are responsible for inspecting the container upon delivery. Any visible damage or issue must be reported immediately before the delivery driver leaves the site.

7. Warranty Claims

To submit a warranty claim, customers must contact Deluxe Containers with proof of purchase, photos or videos of the issue, and a description of the problem.

8. Resolution

If a valid warranty claim is approved, Deluxe Containers may repair, replace, or provide another reasonable solution at our discretion.

9. Limitation of Liability

Deluxe Containers is not responsible for indirect, incidental, or consequential damages, including loss of goods, loss of business, rental costs, or delays.